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Billing FAQs

How much does NetZero Satellite broadband cost?
Do I have to pay extra for equipment or installation?
Besides the basic subscription rate, are there any other costs that
I need to know about?

Do I have to make a long-term commitment with early-termination fees?
Where can I get billing support?
When will I be billed for NetZero Satellite broadband?
Will I be charged according to my usage?
I switched to NetZero Satellite broadband from a DSL or cable provider,
but my old service continues to bill me.

Who do I contact if I have questions about my payment?
What should I do if I didn't print the confirmation page when I signed up?
I just signed up for NetZero Satellite broadband and don't understand the amount
I was charged on my bill

I cannot use the service because it keeps telling me I need to update
my account information

Do I qualify for the mail-in rebate?
Where can I find instructions to get my mail-in rebate?
I just updated my payment information and still cannot use the service
Will I get a refund if I cancel my service?
Do I need to return my satellite equipment when I cancel the service?
How long does it take to receive a refund?
When do you start charging me for Satellite broadband service?
Will changing my email address affect my Satellite broadband service?
Do I qualify for the mail-in rebate?
How long does it take to process the mail-in rebate?




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