If you are unable to access your service, try restarting your Satellite broadband modem (click here to learn how to restart your modem) or contact our Technical Support department at http://www.netzero.net/support/pat/assist.html to create a Personal Assistance Ticket. You'll receive personalized assistance from a Customer Support Technician in approximately one business day. In order to provide you the best possible service, we will need some important information about your computer system, the problem you are experiencing, and any error messages you may have received.

To confirm your changes were saved, or to check your billing status:

1. Click the My Account tab on the NetZero Web site or visit http://account.netzero.net
2. Enter your Member ID and password to connect.
3. From the main My Account page, choose one of the billing options, such as Account Summary or Billing History.