Our 31-day money back guarantee is available only if you cancel your NetZero Satellite broadband service within 31 days from the date your broadband line is activated. You will need to return the Satellite modem and all related equipment in good working condition to NetZero using our return kit within 31-days of your broadband service cancellation date to receive refund of the monthly charge and set up activation fee.

Use your return kit and the provided return label to send back the NetZero Satellite broadband modem and all other equipment within 31 days. Your account will be credited for a full refund within 48 hours of our receipt of the returned Satellite broadband kit.

You can check the status of your account at any time by logging in to your account page at http://account.netzero.net.