| NetZero Satellite Support Options |
We offer several support options for you. Our searchable knowledge base, frequently asked questions, user guides and other assisted support options provide a rich resource for gaining answers to your questions. |
 Self-help Options - Free |
Includes a vastly improved search functionality! This is a great place to find answers to your questions. We have found that a majority of the questions we receive are answered in our knowledge base. |
NetZero Satellite | Message Center | Other Email | Norton AntiVirus Online |
View your billing history | Update your account information
Check service details | Forgot / Change Password |
 Email Us - Free |
| Live Agent Email Support |
| | Get personal assistance via email from a billing or a technical support representative. Available five days a week, from 10AM to 7PM Eastern Time. Click here! |
| Report Spam/Unsolicited Email |
| | To report spam, harassing, or otherwise offensive email from a NetZero member, forward the message(s), including full headers, to spamdesk@support.netzero.com. To learn how to enable email headers, click here. |
| Report Abuse |
| | To report abuse, email us at abuse@support.netzero.com |
 Call Us |
Get one-on-one, personal assistance over phone! Representatives are available five days a week from 10AM to 7PM Eastern Time. |
| Technical Support |
| | Call 1-800-638-9376* to speak with one of our customer service representatives. * Please be at your computer when you call and be prepared to provide your Member ID, your operating system version (such as Windows 98), and any error messages you receive. If possible, please call us from a phone line that is not connected to your computer. To ensure quick and accurate resolution, you may be asked to connect and verify if the issue you are calling about is resolved. |
| Billing and Account Questions |
| | Call toll-free 1-800-638-9376 to speak with a billing representative. |
| Account Cancellation |
| | Call toll-free 1-800-638-9376. Before you call, please have your NetZero Satellite email address and your credit card information available to help us verify your account. |
Billing Center
