Billing and Account Questions Our customer support representatives answer emails five days a week, from 10AM to 7PM Eastern Time. - For questions about your NetZero Internet account or bill, click here. - For questions about your NetZero DSL account or bill, click here.
Technical Support Our customer support representatives answer emails five days a week, from 10AM to 7PM Eastern Time. - For questions about your NetZero Internet service, click here. - For questions about your NetZero DSL service, click here.
Report Spam/Unsolicited Email To report spam, harassing, or otherwise offensive email, forward the message(s), including full headers, to spamdesk@support.netzero.com. To learn how to enable email headers, click here.
Technical Support Representatives are available five days a week, from 10AM to 7PM Eastern Time. Please be at your computer when you call and be prepared to provide your Member ID, your operating system version (such as Windows XP), and any error messages you receive. If possible, please call us from a phone line that is not connected to your computer. To ensure quick and accurate resolution, you may be asked to connect and verify if the issue you are calling about is resolved.
* A charge of US $25 per incident will apply for technical support calls. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call.
Billing and Account Questions Call 1-800-638-9376 Note: This phone line is for billing-related calls only; billing agents are unable to answer other types of inquiries.
Account Cancellation Call 1-800-638-9376 Before you call, please have your NetZero email address and your credit card information available, to help us verify your account.
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