Help Center Home

 My Password

 Billing and Usage History

 Payment and Account         Info

 Update My Address

 Upgrade My Account

 Billing Questions

 Access Numbers

 Connection Issues

Get NetZero Software


 Contact Us

Select a different
Operating System

I cannot receive email.

Try the following troubleshooting steps if you're having trouble receiving emails:

  1. Are you logged on?

  2. Double-check to be sure you are currently connected to the Internet before trying to receive your emails by trying to open a Web page.

  3. Try to Receive messages
    1. Open Windows Mail.
    2. Find the Send and Receive button on the top menu and click it.

    If there's a problem with receiving mail, you will see an error message. If you need to provide your Account Name and Password, you will be prompted.

  4. Verify that Windows Mail is properly configured for your NetZero account.
    1. Open Windows Mail.
    2. Click on Tools and select Accounts.
    3. Click on Properties under the Mail section.
    4. Click on the Servers tab. Confirm that both the POP and SMTP settings are correct

    5. POP:
    6. Re-enter your account name and password, and make sure the Remember my password box is checked.
    7. Click OK then click Close to save your settings.

    Try receiving mail again.

    Back to the Main Menu

NetZero Home | My NetZero | Help | My Account | Corporate | Join Now
About NetZero | About United Online | Our Services | Investors | Press | Privacy Policy | Your Privacy Rights: Do Not Sell My Info  | About Ads  |   Terms of Service

        United Online                NetZero        |        Juno        |        MySite    

© 1998-2020 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc.