Member ID or Password Incorrect

    When you’re unable to login, it means that the Member ID and Password combination submitted does not match our records and either the Member ID or Password was entered incorrectly.

    Entering your Member ID
    All NetZero customers are assigned a NetZero email address. Your Member ID is everything to the left of the @ symbol in your NetZero email address. For example, the Member ID for is johnsmith.

    Some web browsers allow you save time by automatically entering the Member ID after typing in the first few characters. When entering your Member ID, make sure to type it in completely.

    Entering your Password
    Be sure to enter your password all in lower case. If your password is not working, please check to see that your Caps Lock key is not active.

    If you cannot remember your password, click here to reset it. Note: You will be asked to provide information that verifies account ownership.

    If you don’t remember your NetZero Member ID or email address, click here to contact us.

    Managing Passwords
    To learn more about how to manage and keep better track of your passwords, click here.