About NetZero Message Center

    Click here to access Message Center.

    With Message Center, you can read and write your NetZero email from any Internet-connected computer in the world.

    The latest version of Message Center now includes Junk Mail Settings, you can further customize your email experience by creating Block List and Platinum members can set up Sort & Delete. Platinum members also have the added bonus of extra storage space in their mailboxes, as well as the ability to check other POP accounts. Click here to upgrade your existing account and receive these additional features.

    Quick and Easy

    To get started, just click the Sign in button after you’ve entered your NetZero Member ID and password. Once you’ve logged in, you’ll find your new email messages in your Inbox, a place to compose and send new messages, and an online address book.

    Help – I’m New to Message Center

    The most important thing to know is that there is only one NetZero email system, and two different ways to access it. You can always check your mail on your home computer using an email program (such as Outlook Express) in conjunction with your NetZero software. Alternatively, Message Center allows you to access your email when you’re away from home. Whether you’re at work, on vacation, or anywhere else with an Internet-connected computer, your email address is the same and your account is always accessible.

    NetZero Message Center is offered as a convenience so that you can send and receive mail when you are away from home. You don’t have to worry about losing or missing mail. All your mail goes to NetZero’s central system, and it can be accessed at any time with either an email program connected to the NetZero software, or Message Center.

    Here’s more about Message Center:

    –There’s no additional cost to use Message Center. The service is free.
    –You can use Message Center with either Internet Explorer or Netscape browsers.
    –All mail in the Trash folder will be regularly deleted.

    Some Helpful Hints

    All mails left in your Inbox at the end of an Message Center session will remain there until you check your mail with an email program and the NetZero software. At that point, all mails in your Inbox will be downloaded to your home computer and will no longer appear in your Message Center Inbox. Only new mail will appear in your Message Center Inbox.

    Tips for Getting Started

    NetZero’s Message Center also has some tips to help you get familiar with the features. You’ll see these the first time you use Message Center, but you can view them any time you like.

    –Sign in into NetZero’s Message Center.
    –Click on the Help drop-down and select Tips for Getting Started.
    –Click Continue to see tips on.

      Reading, Writing and Searching your email.
      Managing your folders.
      Navigating the Message Center.
      Searching the Web.
      Setting Options.

    –You can navigate the tips by clicking on the Next or Previous arrow buttons. You can also jump to a specific tool-tip by clicking one of the bubbles shown at the bottom of each tip box.
    –Once you are ready to use NetZero’s Message Center, click Get Started.

    How much does Message Center cost?

    Message Center comes free with your NetZero account, however, the level of Message Center service and the features it has depends on the level of your NetZero service:

    MegaMail MegaMail Plus
    Annual price (Note: Price is yearly, not monthly) $21.95/year $34.95/year
    Mailbox storage 2 GB 5 GB
    Block list addresses 750 1000
    Mail forwarding 500 750
    Check all your email accounts from one place Yes Yes
    Automatically saves message drafts Yes Yes
    Automatically refreshes Inbox Yes Yes

    Maximum Mailbox Size – NetZero Free members will receive 1 GB of space to store their email. NetZero Platinum members and NetZero MegaMail members receive 2 GB of space, while NetZero MegaMail Plus members get 5 GB. If any member’s mailbox gets full they will not be able to receive new mail until they free up space.

    Maximum Incoming and Outgoing Message Sizes (Including Attachments) – Free and Platinum NetZero users are able to send and receive individual messages (including attachments) up to 10 MB in size. NetZero MegaMail members can send and receive individual messages (including attachments) up to 20 MB in size, while NetZero MegaMail Plus members can send and receive up to 30 MB.

    Email Inactivity Policy – If you are a Free user, your email account will remain active as long as you check your mail at least once every 60 days. If you do not sign in to your Free email account for 60 days, your account will become inactive.

    If you were previously a paid member and are now a Free user, your email account will become inactive after one year of no activity. After an additional 30 days if there is still no activity, all e-mails in the account will be deleted.

    An inactive account:

    Will not accept new mail
    Will have all stored email deleted

    NetZero’s mail and mailbox size limits

    If a message or attachment exceeds the mailbox size of 5 GB for NetZero MegaMail Plus members, 2 GB for NetZero MegaMail members and Platinum users, and 1 GB for Free users, no new messages will delivered until old messages are removed from your mailbox. Click here to sign up for a NetZero HiSpeed or Platinum account to significantly increase the size of your mailbox.

    NetZero’s attachment limits

    Paid users can send email and attachments up to 20 MB when using a dedicated email program such as Outlook Express. Click here to sign up for a NetZero HiSpeed or Platinum account

    Do I get Message Center with myNetZero account?

    Yes. Every NetZero member automatically gets access to basic Message Center service. Message Center can be accessed from any computer, via any Internet connection simply by visiting

    There are four different levels of Message Center:

    –MegaMail Plus

    To learn more about the difference in features, as well as how to upgrade your Message Center service level, click here.

    How do I sign up for MegaMail?

    For more information about MegaMail or MegaMail Plus, and to sign up, please click here
    What different payment options are available?

    NetZero offers PC users several convenient ways to pay for the service:

    Credit card – The fee will automatically be charged to your credit card each month. We accept Visa, MasterCard, American Express and Discover Network. We also accept debit cards with the Visa or MasterCard logo.

    Be aware that despite having the Visa or Mastercard logo on it any purchases made are applied directly to your checking account.

    Electronic Check – An electronic check is an Internet transaction that enables you to automatically make payments from a checking or savings account. You will need a checking or savings account and valid routing and account numbers to use this option. Payments for service are automatically deducted from your checking or savings account on your billing date through the ACH (Automated Clearing House) system used by major banking systems today.

    This option works exactly like writing a personal check. Simply enter your checking or savings account information in the spaces provided on the registration form. This information is found along the bottom edge of your checks. You will need all of these numbers exactly as they appear for your account to sign up for electronic check payments. Please note that NetZero charges an additional $2.99 monthly fee for this service.

    We currently do not accept payments by check or money orders for NetZero MegaMail service. You will be required to signup for the Credit Card or Electronic Check payment option for the MegaMail service.

    If you are currently paying for NetZero Platinum or NetZero HiSpeed with a payment method other than Credit Card or Electronic Check, you will need to change to Credit Card or Electronic Check in order to sign up for MegaMail service. Once you change your payment method, all your NetZero services will be charged with this new payment method. Members cannot have two different payment methods for NetZero products.

    Check or Money Order – Members can select to pay by check or money order by sending their payment along with the remittance slip they receive with the emailed or postal mailed invoice. Please note that check or money order payments are accepted for pre-paid multi-month plans only. This option charges an additional $5.00 per transaction processing fee for this service.

    What happens if I miss a payment?

    You may receive a message during your Message Center session that says “Recently, NetZero attempted to bill you for your NetZero MegaMail Service. The payment was not confirmed..”

    This message indicates that the payment method used to sign up for NetZero MegaMail was unsuccessful. It could be due to a declined credit card or outdated billing information.

    If your credit card was declined, please understand that this may be caused by several factors. For example, if the bank that issued your credit card is unreachable and unable to verify account information, no authorization of ANY transactions can take place until its systems are functioning properly again. This is to prevent any unauthorized use of your credit card, and is intended for your safety.

    It is also possible that your billing information is out of date. Click the Update your billing information link on the Message Center page to access your My Account page, or visit

    On the My Account page, click the link to Change your Payment Information to update your credit card information, or click Update your Billing Address to update your address.

    If the problem persists:

    –Try using another credit card.
    –Contact your credit card company to find out why the card was declined. The phone number of your credit card company is provided on your credit card statement and at the back of the credit card itself.
    –Please note that because your card was declined, you were not charged for the service.
    –If paying by electronic check, contact your bank to find out why the transaction was unsuccessful.

    If you have any questions about this, please do not hesitate to contact us.Click here to submit a Personal Assistance Ticket to us and we will investigate the matter further.

    Can I have more than one email account?

    You can create as many new email addresses and Member IDs as you like for free. Simply click here to create your free email account.

    You can take advantage of any offline email programs you like to get and send NetZero emails. In order to manually configure it to send and receive NetZero email, please click here.
    You can also send and receive your NetZero email on your Smartphone. To learn more about setting up your Smartphone, click here.