Composing and Sending Email

    How do I send email?

    To send an email message:

    1. Click the Compose New button on the left nave of Message Center screen.
    2. In the To: box, enter the recipient of your message. If the recipient’s email address is listed in your Address Book, you would receive a list of matching email addresses with the names listed in a drop-down to help you select the appropriate contact.

    Note: The Auto-Complete feature is available for Internet Explorer 6.0 or higher, Safari 1.3 or higher and Mozilla Firefox 1.0 or higher browsers only.

    Or Click on Address Book to select the recipient’s email address from the Address Book.

    3. If you want to send a carbon-copy or blind carbon-copy, enter an email address in the Cc: or Bcc: box by clicking on Add Cc and Add Bcc links.
    4. In the Subject: box, enter a title or one-line summary of your email message.
    5. Click on the From drop down to select send mails either with memberid@netzero.net or memberid@netzero.com.
    6. Enter your message in the message box.
    7. You can compose your mail using colors and graphics.
    8. If you decide you’d like to write a message in plain text format, click Switch to Plain text. This will open your message in Plain Text format.
    9. If you decide you’d like to send a Video mail click Switch to Video Mail.
    10. If you want to spell check your document before you send it, click Spell Check.
    11. To ensure that you keep a copy of your sent message, check the box next to Copy Message to Sent Folder.

    Note: If you want to work on your message later rather than sending it now, click Save as Draft. The message will be in your Draft folder until you delete it.

    12. To delete the entire email, click Cancel.
    13. Click Send to send your message.
    14. You will see a confirmation message once your email is sent.
    15. You also have the option to Add to Address Book the email addresses of the people you just sent a message to. Addresses that are currently in your Address Book are indicated and the addresses that are not currently in your Address Book are automatically checked for you – just click Add to add the details of the contacts to your Address Book.

  • In the Address Book: Add More Details screen, fill in the First Name, Last Name, Nickname, Member ID and Phone, you also have the option of selecting whether the phone number entered under Phone field is of Home, Work, Mobile, Fax, Pager or Other.
  • Click Save to save the contact details in the Address Book or Cancel to cancel the entries.
  • 16. To return to your Inbox, click the Return to Inbox link.
    17. To write another message, click the Compose an Email link.
    18. To compose a video mail, click the Compose a Video mail link.
    19. To send the same message to other recipients, click the Send this message again link to return to your message.
    20. To import your contacts from any external web based or mail program address book, click the Import contacts link.
    21. To return to My NetZero page click on Go to My NetZero link.

    What are “Cc” and “Bcc”?

    Blind carbon copies are the same as carbon copies (Cc), except that addresses that receive Bcc’s are not visible to the recipient. So, if you send a message to myfriend@netzero.com, and Bcc someone@netzero.com, both will receive your message, but to them it will appear as though you only sent the message to myfriend@netzero.com.

    To send a Bcc, just enter the email address in the Bcc box in your email program or Message Center. You can specify multiple addresses by separating them with commas.

    How do I forward an email?

    To forward an email message you received to others:

    1. Click on the Forward button when you have the email message open.
    2. Enter the email addresses in the To, CC, and BCC fields as normal.
    3. Click Send.

    Please note: this is to forward an email message you received to others. To learn how to set up mail forwarding rules to automatically have email sent to your Message Center address to another email address, click here.

    How do I hide an address when I send messages to multiple addresses?

    Blind carbon copies are the same as carbon copies (Cc), except that addresses that receive Bcc’s are not visible to the recipient. So, if you send a message to myfriend@netzero.com, and Bcc someone@netzero.com, both will receive your message, but to them it will appear as though you only sent the message to myfriend@netzero.com.

    To send a Bcc, just enter the email address in the Bcc box in your email program or Message Center. You can specify multiple addresses by separating them with commas.

    How do I use my address book to add recipients to my email?

    To send an email to someone in your Address Book:

    Method 1:

    1. Click the Address Book tab on the top navigation bar to open the address book.
    2. Click on the Contacts tab and select one or more addresses by clicking the check boxes to the left of their email addresses.
    3. Click Compose new and select Email to address your email to the selected contacts.
    Note: If you remember the nickname you gave the contact when you added them to your Address Book, you can send email to the nickname as a shortcut.

    Method 2:

    1. Click the Compose new tab on the top navigation bar and select Email to compose a new message.
    2. Click the link To:, Cc:, or Bcc:
    3. A new window will appear with your Address Book.
    4. Select the contacts from your Address Book to add them to your new message. The selected contacts will be added in the To:, Cc: or Bcc: field.

    Are there limits for sending email?

    Message Center does not limit the number of emails you can send in any given day, however, if you send excessive emails, or have a very large number of address in either the To: or CC: fields, the message may be flagged as spam. This is because many spam emails are sent to many email addresses at once.

    There are also limits on the size of messages and attachments you can send. These are different based on your service level. For more information on mailbox limits and attachment size restrictions, click here.

    How do I send an attachment (picture, music file, etc)?

    Email Attachments are pictures or other files that are added to a text email message. With Message Center, you can view and send attachments with relative ease.
    How do I send multiple attachments?

    To send one or more attachments with your email, follow these steps:

    1. While you have your message open, and you are ready to add the attachment, click the Attach File(s).
    2. Once you find the file you want to attach, select it and click Open.

    Notes:

  • You can attach multiple files at once by selecting the option “Attach multiple files at once and show progress bars (requires Flash)” in Composing section on Messages options page.
  • Depending on the size of your selected file, this process could take time as you upload it to NetZero’s mail server. Please be patient.
  • 3. The name of your uploaded file will appear next to Subject text box, as well as its file size. You can see a running total of the size of your file attachments, as well as how much space remains available for more.

    Note: NetZero (with NetZero MegaMail Plus, NetZero MegaMail, NetZero Platinum, and Free) can send outgoing message not exceeding (single message including attachment size) 30 MB, 20 MB, 10 MB, and 10 MB, based on your service level.

    4. If you want to cancel your attachments, click Cancel.
    5. If you want to send another attachment, follow the same procedure listed above.
    6. To remove an attachment either uncheck the box or click the Delete link next to the attachment name.
    7. When you are ready to send your attachment(s) along with your message, click Send.

    How do I save an unfinished message?

    If you want to save a message you’ve been composing and send it at a later time, simply click on the Save Draft button, and Message Center will save your message in the Draft folder. To finish the message, click on the Draft folder and open your message.Message Center also automatically saves the message which you are composing. To ensure this:

    1. Sign-in to Message Center, click on Options and select Messages.
    2. Check the box next to Automatically save a draft when composing a message in the Composing section. By default, this option would always be checked.
    3. Click Save to finish.

    How do I spell check my message?

    Message Center has a spell-checking feature to help you compose email messages.

    1. If you want to check the spelling of your message, click the Spell Check button after writing your email.
    2. A pop-up window will appear showing you words that may be misspelled.
    3. There are two ways to change a misspelled word:

  • Manually fix the misspelled word by editing the word in the Change to: text box.
  • Select a word from the list under Change to: box.
  • 4. You can select any one of the following options based on the suggestions provided:

  • Ignore – If a word was not misspelled but the spell check thinks it is, just ignore the suggestion (hint: clicking Ignore All will cause the spell check to skip every other instance of this word in your email).
  • Replace – If a word was misspelled, click Replace to exchange the misspelled word with the one selected from the list of suggestions or which you typed in the Change to: box.
  • Replace All – If a particular word that was misspelled is repeated in the message then click – Replace All to overwrite the word with the correct word in the whole message.
  • Add – This option will add the word to your dictionary.
  • Undo – Select this option if you want to return to the original word.
  • Done – After your changes are done you can click on this button.
  • 5. You will see a pop-up window with number of words changed using the spell check feature after you are done. Click OK.
    6. You can now send the mail by clicking Send.

    How do I compose a message using colors, fonts, etc.?

    The Rich Text Editor in Message Center allows you to personalize your emails messages by changing the font size and color, adding emoticons, inserting HTML links, creating bullet point lists, adding colored background, and other options.

    In order to use the text editor, you will need to turn it on. To do so, click on Options and select Messages. Place a check in the box next to Use rich text formatting to change colors and fonts when composing a message.

    Although the editor works with both Firefox and Internet Explorer, NetZero recommends you use IE to get the most of the features.

    Text Editing Tools

    The toolbar is laid out according to similar tool groups such as Cut, Copy, Paste, Font size and color, etc.

    1. Cut, Copy, and Paste
    Use these tools to move content around within your message, or to include some text from other sources (i.e. a different email, webpage, etc).

    When you try to cut, copy, or paste text for the first time, you may see a message from your browser asking for permission to access your clipboard. Click Allow Access to continue (you’ll only need to do this once).

    Note: Members using Firefox will not see the Cut, Copy, and Paste buttons on the toolbar and will need to use their browser. There are three ways to Cut, Copy, and Paste text in Firefox:

    A. Using the Mouse. Highlight the text you want to move, right-click on it, and select Cut or Copy. To paste, move the cursor to where you want to insert the content, right-click, then select Paste.
    B. Using the browser menu. Highlight the text you want to move, click on Edit on the browser menu, then select Cut or Copy. To paste, move the cursor where you want to insert the content, then click on Edit on the browser menu, and select Paste.
    C. Using the keyboard: Highlight the text you want to move then press the Ctrl and X keys at the same time to cut, or Ctrl and C to copy. To paste, move the cursor where you want to insert the content then press the Ctrl and V keys at the same time.

    2. Font Style, Size, Color, and Background
    Use these options to change the look of your font by choosing a different font style (from the Font family list), size, color and background. Click on the down arrows next to each option to see your choices.

    3. Bold, Italicize, and Underline
    These tools make your text bold, italicized, underlined, or any combination.

    4. Text alignment
    These options let you choose to align your text to the left (the default alignment), center, or to the right.

    5. Bullet List and Indentation
    Clicking on these choices will create a bullet or numbered list, and will either add or remove indentation to your text.

    6. Emoticons, Links, Line Insert, and Find/Replace
    These icons let you add emoticons (such as smileys or other images), add Web page links into your text, or insert a horizontal line as a separator.

    To add a link within your text, highlight the content you want to be linked and click on the chain link icon. Type (or paste) the URL you want as your link into the Link URL field. Select whether you want to link to open in a new window or not, and add a title (if you like). When finished, click Insert.

    The Find/Replace tool (binocular icon) lets you search within your email for a specific word or phrase, and lets you automatically replace it with something different.

    How do I save a copy of the messages I send?

    Message Center offers you an option to save all outgoing messages in the Sent folder.

    1. Sign-in to Message Center, click on Options and select Messages.
    2. Check the box next to Automatically save all sent messages to the Sent Folder in the Sending section.
    3. Click Save.

    Now a copy of all out going messages will be saved in the Sent folder.

    How do I turn off advertising taglines on my emails?

    By default, your NetZero email account is configured to add promotional taglines to all email you send or receive. NetZero is partially supported through advertising, which allows us to provide you with the best service at the lowest price possible.

    Free NetZero members cannot turn off these promotional taglines. Platinum and NetZero HiSpeed members have the option of disabling taglines. Click here to upgrade to either NetZero Platinum or NetZero HiSpeed service.

    To turn off promotional taglines:

    1. Sign-in to Message Center, click on Options and select Messages.
    2. Place a check in the box next to Do not add advertising text to my email messages in the Advertising Text section and click Save.

    How do I invite a friend to join NetZero?

    Message Center allows you to invite your friend to join NetZero

    To invite your friend:

    *Type the email address of your friend in the text box provided for Enter email address on the left nave in Invite a friend to join section.
    *You can see the preview of the invitation by clicking on Preview Invite link.
    *To send an invitation, Click on Send button.