Receiving and Reading Email

The easiest way to access your NetZero email is by using Message Center. This Web-based email option lets you access your mail from around the world! Whether you’re at work, at home, on vacation, or anywhere else with an Internet-connected computer, your email address is the same and your account is always accessible.

By using Message Center, you can read and write email messages directly from your mailbox without having to use a separate email program. Just remember that your mailbox will fill up over time, so be sure to delete unwanted messages.

If you are a Premium service member, you can also use a dedicated email program such as Outlook Express to check your NetZero email. This lets you download messages directly to your computer, thus freeing up space in your mailbox. You can also read and write messages without having to be connected to the Internet when you use this method.

For more information about accessing your email with dedicated email software, click here.

How do I get notified when I get a new mail?

You can get notified when a new message arrives by following the steps given below:

Sign-in to Message Center, click on Options and select Messages.

Check the box next to Display notification when a new email message arrives (only while signed in) in the New Arrival Notification section.

Click Save to finish.

The notification can be seen in the lower right hand corner of the web browser while you are on Message Center and if you are working on other applications or moved to other window then you would see on the task bar the Message Center window button blinking.

Note: Newly arriving Junk Mail messages will not be notified.

How do I reply to a message?

To read your email:

Click the Mail tab at the top of the main Message Center screen.

To read a message, click the sender’s name or the subject of the message.

NOTE: If any images in the email are blocked, you’ll see Images from this message have been blocked. To see blocked images click Click here to display.

If images are not blocked, the email will display External Images Unblocked.

There are several buttons and links on the message page.

To instantly save the sender’s email address to your Address Book , click the Add to Address Book link next to the sender’s name in the From section of the message.

You can also click Block Sender. This will prevent delivery of any future messages from the sender’s email address. You can edit this list from the Options menu.

To reply to a message, click the Reply button.

To reply to all addresses in a message (i.e. to reply so that anyone listed as a CC in the message), click the Reply drop down menu and select the Email Reply All option.

To forward a message to someone, click the Forward button.

To delete a message, click the Delete button. The message will be sent to your Trash folder.

To report a message as Junk Mail, click the Report as Junk button.

To move a message to a different folder, click the Move to… drop down menu and select the appropriate folder.

To go to the previous message, click Previous.

To go to the next message, click Next.

To go to inbox click Back to Messages link.

If you’re trying to view a very long message you will see a note saying, [Message Clipped] at the bottom of the reading window. To load the entire message, click View entire message.

The number of messages in your Inbox appears at the top of the screen. By default, 10 messages are shown on a page, though you can change this number by clicking the Show drop down. If you have more messages than will fit on one page, the arrow buttons next to Page X of X will activate:

How do I filter the messages I receive?

You can use Filters to help sort through your email messages. By default, the filter is set to All Messages, meaning all of the emails in your Inbox are displayed (read and unread, etc).

To Sort your messages, click on the small down arrow to the right of All Messages at the top of your message list

Read

Unread

Messages with Attachments

Replied To

Forwarded

Messages from Contacts

NetZero Messages

Messages from Unknown Senders

How do I use my Vacation Responder?

The Message Center Vacation Responder sends customized reply automatically to emails you receive when you are away on vacation, or otherwise unable to access your emails for a period of time.

To turn on your Vacation Responder:

Sign-in to Message Center, click on Options, then click on Vacation Responder.

Turn on the Vacation Responder by checking the On option.

Set your From and Till dates using the drop-down menus.

You can type a customized message (up to 5000 characters) to be sent as a reply to any email you receive while you are away, such as alternate contact information.

If you’d like a sample of the Vacation Responder reply sent to your Inbox, check the box.

Click Save to finish.

To turn off the Vacation Responder:

Sign-in to Message Center, click on Options, and select Vacation Responder.

Turn off the Vacation Responder by checking Off.

Note: You can also turn off your Vacation Responder by clicking on the link in the Vacation Responder notification at the top of your Inbox.

How do I get email from a non-NetZero account?

NetZero HiSpeed and MegaMail members can check and edit up to three external POP accounts.

To Check Other Email Addresses:

Click the Options menu and select General.

In the Send and Receive from other Email addresses section, click Add New Address.

Type Email address in the Email Address text box.

Select your Email Provider from the drop-down list.

Enter the name you would like to have for your account. The limit is 50 characters.

Enter your user ID in the User ID section. This is usually the text before the @ in your email address, though it may vary. Check with your email provider for details.

Enter your password in the Password section.

Select an Icon that will help you recognize mail that is sent to that account.

Click on Advanced Options and enter the name you would like to appear when sending email in the From Name section.
Enter your incoming POP address in the Mail Server section (such as pop.netzero.com).

Note: The Mail Server name can vary from service to service. Some email providers use the format mail.[service].com while others use pop.[service].com – Some free email providers, such as Hotmail or Yahoo, may only offer external POP access to members who pay for their premium service. Please consult your email service provider or visit their Web site for more information about accessing their POP email externally.

If you know your Port number, enter it in the Port Number section. Otherwise, leave it at 110.

If you want to use secure connection check the box Use Secure Connection(SSL).

If you want incoming external messages permanently deleted from the POP mail server, click the dot next to Yes under Delete on Server. Otherwise, leave it at No.

If you want to only receive only new messages from your external POP account, click the dot next to Yes under Download only New. Otherwise, leave it at No.

If you want incoming external messages delivered to a folder other than the Inbox, specify a different folder in the dropdown next to Deliver to Folder.

Click Save to save your new External email address settings, or Cancel to cancel.

Your new account will appear on the left side, underneath Check Mail.

To edit the settings for an external POP Account:

Click the Options menu and select General.

In the Send and Receive from other Email addresses section select the account from the dropdown list.

Edit the entry as needed. Click Save to save your new External POP account settings, or Cancel to cancel.

To remove an external POP Account:

Click the Options link and select General.

In Send and Receive from other Email addresses section select the account from the dropdown list.

Click Delete.

Click Ok in the confirmation dialog box.

How do I report spam?

To report spam, please forward a copy of the unsolicited/offensive message you received with its full headers, to NetZero’s Spamdesk at spamdesk@support.netzero.com. You can directly report spam using our Email on the Web interface. This will enable us to investigate your complaint and take the appropriate action.

You could also report the spam directly to the postmaster of the domain from which the message originated. To learn more, please visit http://spam.abuse.net/userhelp/howtocomplain.shtml

How do delete multiple messages at the same time?

To delete messages from your Message Center account:

Find the message(s) you want to delete, and click the check box to the left of the sender’s name.
Note: You can quickly select every message by clicking Select All. This will put a checkbox next to every message displayed on the page. To uncheck everything, click Clear All.

Click Delete to send your selected messages to the Trash folder.

Any messages you checked off will be moved to the Trash folder for your final review.

To permanently delete messages in the Trash folder:

Click the Empty link against the Trash folder in the navigation bar.

Note: Messages left in the Trash folder will be permanently erased when you log out of Message Center, regardless if you empty your trash or not.

How do I open an attachment?

The following steps will help you view and save attachments using Message Center:

Viewing an Attachment:

Go to your Inbox and open the mail with the attachment.

Messages with an attachment have a paperclip icon next them.

Click on either the sender’s name or the subject to open the message.

The attachments appear in the message in the appropriate section. The File or Document attachment it will be next to Sent field while the images and photos will be in both next to Sent field as well as in the Images section.

Note: If there is an attachment in the Images section, you can view a slideshow of the images by clicking View Slideshow button.

To open a Photo or Image attachment, click on the image.

To open a File or Document attachment, click the respective file link to open the file.

Click Download Attachments to continue.

Click Open in the File download – Security Warning window.

Picture attachments (such as .gif, .jpg, or .bmp) appear in the Photo Viewer, while File attachments (such as .txt or .doc) open in your word processor.

vCard attachments open in the Address Book: Add New Contact page, automatically transferring information into the appropriate sections.
Please note vCards frequently contain information, which doesn’t have a matching field in the Address Book. Any extra vCard information will not be transferred.

To save your new contact to your Address Book, click on Save. If you want to cancel, click Cancel.

Saving an Attachment:

If you want to save an attachment to your computer, follow the steps below:

Picture Attachments:

Go to your Inbox and open the mail, which has the attachment in it.

Check the box below the image, which you want to save and click Download Selected button. To save all the images

click Download All button.

Click Download attachments to continue to download.

Click Save in the File download – Security Warning window.

Select an appropriate location on your hard drive or disk and click Save.

Text Attachments:

Go to your Inbox and open the mail, which has the attachment in it.

Open the attachment by clicking on the respective file link. To save all the attachments click Download All.

Click Download attachments to continue to download.

Select Save in the File download – Security Warning window.

Select an appropriate location on your hard drive or disk and click Save

How do I mark a message as “Unopened”?

After you have read to a message you have the choice of marking it as UnRead. Or, if you have received a message that you do not want to open or delete, you can mark it as Read. To change the status of a message, follow the instructions below

Mark Message as Unopened:

Sign into the Message Center.

Click the Inbox folder

Locate the message you want to change and check the box to the left.

From the Mark as… dropdown list, select UnRead.

The message will change to it’s new state in your Inbox.

Is there a limit to the number of messages I can receive?

If a message or attachment exceeds the mailbox size of 5 GB for NetZero MegaMail Plus members, 2 GB for NetZero MegaMail members and HiSpeed users, and 1 GB for Free users, no new messages will delivered until old messages are removed from your mailbox.

How does NetZero protect me from viruses?

NetZero is serious about safeguarding you from harmful computer viruses. In order to provide the best possible online experience NetZero automatically scans all messages sent by or intended for users for harmful viruses.

If a virus-infected email is addressed to a NetZero member like yourself, our servers are setup to block the original message. Please note that if we block an affected email, you will not be notified.

How do I automatically include the text of the original message in my reply?

Sign-in to Message Center, click Options menu and then click Messages

Under Composing section, check the box next to Include text of original message when replying.

How do see the full headers of a message?

Display while reading – Open the email message for which you would like to see the full headers. On the upper right hand side of the message, click on Full Header.

Include while replying/forwarding – Select Messages from the Options dropdown list at the top. In the section titled Sending, check the box next to Send headers when replying/forwarding and then click Save.

Most email programs have an option to specify “show all headers” or “turn on mail headers”.
Please refer to the help manual provided in the software. To obtain more information on how to forward a message along with its full headers using other email programs, please visit http://spamcop.net/fom-serve/cache/19.html

* Please note that SpamCop is not affiliated with United Online, Inc.

How do I sort my messages?

Message Center allows you to sort messages according to the following criteria:

“From” address

Subject

Date and Time sent

File size of the message

Attachments

“To” address (in Sent and Draft folders only)

At the top of the listed messages is a bar with a picture of a paperclip and underlined links to From, Subject, Date/Time, and Size. Clicking any of the links or the paperclip will automatically sort all the messages in your mailbox and display them according to the criteria you clicked.

For instance, if you click the Subject link, all your messages will display in alphabetical order.

When you click a category, that category will change color and an arrow will appear, either pointing up or down.

When the Arrow points Up:

From	Messages will display in normal alphabetical order, with A at the top, and Z at the bottom
Subject	Messages will display in normal alphabetical order, with A at the top, and Z at the bottom
Date	Messages will display with the oldest messages at the top, and the newest ones at the bottom
Size	Messages will display with the smallest messages at the top, and the largest ones at the bottom

When the Arrow points Down:

From	Messages will display in reverse alphabetical order, with Z at the top, and A at the bottom
Subject	Messages will display in reverse alphabetical order, with Z at the top, and A at the bottom
Date	Messages will display with the oldest messages at the top, and the newest ones at the bottom
Size	Messages will display with the largest messages at the top, and the smallest ones at the bottom

How do I turn off advertising taglines on my emails?

By default, your NetZero email account is configured to add promotional taglines to all email you send or receive. NetZero is partially supported through advertising, which allows us to provide you with the best service at the lowest price possible.

Free NetZero members cannot turn off these promotional taglines.

To turn off promotional taglines:

Sign-in to Message Center, click on Options and select Messages.

Place a check in the box next to Do not add advertising text to my email messages in the Advertising Text section and click Save.

How do I check for viruses?

Instead of opening an attachment, save it on your computer and scan it with your antivirus software. A file containing a virus cannot do any damage until you open it, so saving the file is not dangerous in itself.

How do I prevent images from showing in my messages?

You can prevent images from loading in your email messages (to help them load faster, and to help protect against viruses). To do so:

Sign-in to Message Center, click on Options and select Messages.

In the Reading section check the box next to View email faster by blocking images and other objects unless authorized to display.

Click Save to finish.

To allow images in your messages to display, leave the box unchecked.

My Junk Mail gets redelivered when I check my email using other email programs

If you check your NetZero email with an email program other than Message Center (such as Outlook Express, Yahoo!, etc), all of your messages including Junk Mail will get downloaded by default.

To change the setting to avoid downloading Junk Mail to your email program:

Sign-in to Message Center, click on Options and select Junk Mail.

In the Junk Mail Settings section click on the button next to POP email messages only from my Inbox.

Click Save to finish.